profiles in encouragement

Behind the office door of a parent coordinator with longevity

Chantal Desdunes, a parent coordinator, in her office at Brooklyn's High School for Youth and Community Development.

For Chantal Desdunes, going to work sometimes means riding the subways with a parent in search of a runaway child. Sometimes it means visiting a child’s family member in the hospital or mediating a mother-daughter argument over the phone. Sometimes it means offering guidance to a student’s crying, jobless father.

As the parent coordinator at the High School for Youth and Community Development at Brooklyn’s Erasmus Campus, Desdunes starts her days early, walking briskly through the halls nudging her “babies” to take off their hats and get to class.

On a recent Wednesday, Desdunes entered her office — “the parent center slash you name it” — grabbed her morning cup of coffee and settled in at the meeting table. Stacks of manila folders, photocopies of fliers, and scribbled family outreach records crowded the tabletop.

“Anything that has to do with parents goes to me,” Desdunes said.

On the docket for the day: Stuffing the folders for mailing, finishing the monthly Gazette parent newsletter, preparing for an evening workshop, solidifying plans for a student outing to a Nets game, securing four student immunization records, updating the honor roll bulletin board, and monitoring the automatic messaging system that she uses to communicate with parents en masse.

In 2003, Desdunes was an assistant director at a community organization, Community Counseling and Mediation Services, when Marie Prendergast, YCD’s founding principal, selected CCMS as her community partner. Through their collaborative planning work, Prendergast became familiar with Desdunes and her values and pulled her on board to be the school’s parent coordinator.

At the time, the position of parent coordinator was in just its second year of existence, after Mayor Bloomberg and former Chancellor Joel Klein created the position in their first round of school reforms. They required each principal to hire a liaison to work with families even as they sought changes to the city’s school administration to reduce parents’ input in governance.

A decade later, parent coordinators continue to be mandatory for elementary and middle schools. But in 2010, the position – which pays around $40,000 – was made optional for high schools. In October, 57 parent coordinators were among more than 700 school support workers who were laid off.

As one of the longest-serving parent coordinators in the city, Desdunes highlights what the role adds at a time when it is threatened. Parents say YCD would be unimaginable without Desdunes’s watchful eye, nurturing guidance, and encouraging words.

When Desdunes caught Betrice McNeill-Kane’s son exiting the school before last period, McNeill-Kane got a call immediately.

“She made him go back. She’s like ‘Where you going? I’m calling your mother right now,’” McNeill-Kane said. “She loves the kids and she treats them as her own. She stays on top of them.”

Critical phone calls aren’t the only ones parents are getting: Desdunes works with teachers to encourage positive calls home too. She also delivers frequent reminders about school events.

“When there’s an upcoming meeting she calls you a thousand times a day to make sure all the parents come,” McNeill-Kane said.

Jacqueline McDonald became the guardian of a YCD student whose mother was murdered during her freshman year. McDonald said that Desdunes shepherded them through that trying time by keeping them anchored to the school community.

“She guided us,” McDonald said. “Talking with the teachers, calling us every day, she guided us through the whole thing.”

Now, the teen in McDonald’s charge is a senior with a steady post on the honor roll, and McDonald credits Desdunes for keeping both of them engaged.

“She’s someone I could go to whenever there’s a problem,” McDonald said. “She’s very helpful in giving me advice and encouragement.”

Desdunes knows how crucial encouragement can be because, like many of the parents at YCD, she has struggled to provide for her children in the past, too. In 1991, during a trip to New York, a coup d’état in Haiti, where Desdunes lived and attended private schools, stranded her and her two children stateside. She enrolled them in a Catholic school and took a job on Wall Street to pay the tuition, abandoning her progress toward a degree in bilingual education in the process. On occasion, when she had to work through the night, she would put her children to sleep under her desk.

Ultimately she had to pull her children from private school and enroll her daughter at P.S. 161 The Crown and her son at M.S. 61, both in Crown Heights. After seeing how heavily the Catholic school had courted parent involvement, Desdunes was shocked by the boundaries that kept parents out of public schools.

“I was appalled by the lack of parental involvement or parental say. This is our school, we pay taxes so we should be able to confer with somebody,” Desdunes said. “Just because you’re in public school doesn’t mean that education should be mediocre.”

She made her way onto the board of M.S. 61’s parent-teacher association and increased her engagement in her Crown Heights community by attending local police precinct community council meetings and becoming active in her building’s tenant association. In 1999, she found the job at CCMS through a cousin.

Prendergast said that one of the most significant tasks Desdunes has taken on has been empowering parents and letting them know that they have the right to make noise and keep the school accountable.

“She goes beyond the job description,” Prendergast said. “Far beyond.”

Now, positioned at the intersection between home and school, Desdunes can both advocate for parents and help school staff push back against more difficult parents to open constructive communication.

It’s the advocacy that consumes her working hours. Many YCD students have immigrated from the Caribbean and many live with people other than their parents. Some of the children are not documented immigrants. Some of the parents don’t have jobs.

Desdunes moonlights at Brooklyn United for Innovative Local Development, running an employment program. Tapping into her connections there, Desdunes has been able to direct parents and students towards job opportunities, and keeps a hefty file of their resumes and cover letters on her computer.

Meeting everyone’s needs requires a certain scrappiness, Desdunes said. “We will use every tool and invent new tools to meet your needs,” she said. “And the needs are huge. Immense.”

call out

Our readers had a lot to say in 2017. Make your voice heard in 2018.

PHOTO: Chris Hill/Whitney Achievement School
Teacher Carl Schneider walks children home in 2015 as part of the after-school walking program at Whitney Achievement Elementary School in Memphis. This photograph went viral and inspired a First Person reflection from Schneider in 2017.

Last year, some of our most popular pieces came from readers who told their stories in a series that we call First Person.

For instance, Carl Schneider wrote about the 2015 viral photograph that showed him walking his students home from school in a low-income neighborhood of Memphis. His perspective on what got lost in the shuffle continues to draw thousands of readers.

First Person is also a platform to influence policy. Recent high school graduate Anisah Karim described the pressure she felt to apply to 100 colleges in the quest for millions of dollars in scholarships. Because of her piece, the school board in Memphis is reviewing the so-called “million-dollar scholar” culture at some high schools.

Do you have a story to tell or a point to make? In 2018, we want to give an even greater voice to students, parents, teachers, administrators, advocates and others who are trying to improve public education in Tennessee. We’re looking for essays of 500 to 750 words grounded in personal experience.

Whether your piece is finished or you just have an idea to discuss, drop a line to Community Editor Caroline Bauman at

But first, check out these top First Person pieces from Tennesseans in 2017:

My high school told me to apply to 100 colleges — and I almost lost myself in the process

“A counselor never tried to determine what the absolute best school for me would be. I wasted a lot of time, money and resources trying to figure that out. And I almost lost myself in the process.” —Anisah Karim     

Why I’m not anxious about where my kids go to school — but do worry about the segregation that surrounds us

“In fact, it will be a good thing for my boys to learn alongside children who are different from them in many ways — that is one advantage they will have that I did not, attending parochial schools in a lily-white suburb.” —Mary Jo Cramb

I covered Tennessee’s ed beat for Chalkbeat. Here’s what I learned.

“Apathy is often cited as a major problem facing education. That’s not the case in Tennessee.” —Grace Tatter

I went viral for walking my students home from school in Memphis. Here’s what got lost in the shuffle.

“When #blacklivesmatter is a controversial statement; when our black male students have a one in three chance of facing jail time; when kids in Memphis raised in the bottom fifth of the socioeconomic bracket have a 2.6 percent chance of climbing to the top fifth — our walking students home does not fix that, either.” —Carl Schneider

I think traditional public schools are the backbone of democracy. My child attends a charter school. Let’s talk.

“It was a complicated choice to make. The dialogue around school choice in Nashville, though, doesn’t often include much nuance — or many voices of parents like me.” —Aidan Hoyal

I grew up near Charlottesville and got a misleading education about Civil War history. Students deserve better.

“In my classroom discussions, the impetus for the Civil War was resigned to a debate over the balance of power between federal and state governments. Slavery was taught as a footnote to the cause of the war.” —Laura Faith Kebede

Weekend Reads

Need classroom decor inspiration? These educators have got you covered.

This school year, students will spend about 1,000 hours in school —making their classrooms a huge part of their learning experience.

We’re recognizing educators who’ve poured on the pizazz to make students feel welcome. From a 9th-grade “forensics lab” decked out in caution tape to a classroom stage complete with lights to get first graders pumped about public speaking, these crafty teachers have gone above and beyond to create great spaces.

Got a classroom of your own to show off? Know someone that should be on this list? Let us know!

Jaclyn Flores, First Grade Dual Language, Rochester, New York
“Having a classroom that is bright, cheerful, organized and inviting allows my students to feel pride in their classroom as well as feel welcome. My students look forward to standing on the stage to share or sitting on special chairs to dive into their learning. This space is a safe place for my students and we take pride in what it has become.”

Jasmine, Pre-K, Las Vegas, Nevada
“My classroom environment helps my students because providing calming colors and a home-like space makes them feel more comfortable in the classroom and ready to learn as first-time students!”


Oneika Osborne, 10th Grade Reading, Miami Southridge Senior High School, Miami, Florida
“My classroom environment invites all of my students to constantly be in a state of celebration and self-empowerment at all points of the learning process. With inspirational quotes, culturally relevant images, and an explosion of color, my classroom sets the tone for the day every single day as soon as we walk in. It is one of optimism, power, and of course glitter.”

Kristen Poindexter, Kindergarten, Spring Mill Elementary School, Indianapolis, Indiana
“I try very hard to make my classroom a place where memorable experiences happen. I use songs, finger plays, movement, and interactive activities to help cement concepts in their minds. It makes my teacher heart so happy when past students walk by my classroom and start their sentence with, “Remember when we…?”. We recently transformed our classroom into a Mad Science Lab where we investigated more about our 5 Senses.”


Brittany, 9th Grade Biology, Dallas, Texas
“I love my classroom environment because I teach Biology, it’s easy to relate every topic back to Forensics and real-life investigations! Mystery always gets the students going!”


Ms. Heaton, First Grade, Westampton, New Jersey
“As an educator, it is my goal to create a classroom environment that is positive and welcoming for students. I wanted to create a learning environment where students feel comfortable and in return stimulates student learning. A classroom is a second home for students so I wanted to ensure that the space was bright, friendly, and organized for the students to be able to use each and every day.”

D’Essence Grant, 8th Grade ELA, KIPP Houston, Houston, Texas
“Intentionally decorating my classroom was my first act of showing my students I care about them. I pride myself on building relationships with my students and them knowing I care about them inside and outside of the classroom. Taking the time to make the classroom meaningful and creative as well building a safe place for our community helps establish an effective classroom setting.”


Jayme Wiertzema, Elementary Art, Worthington, Minnesota
“I’m looking forward to having a CLASSROOM this year. The past two years I have taught from a cart and this year my amazing school district allowed me to have a classroom in our school that is busting at the seams! I’m so excited to use my classroom environment to inspire creativity in my students, get to know them and learn from their amazing imaginations in art class!”


Melissa Vecchio, 4th Grade, Queens, New York
“Since so much of a student’s time is spent inside their classroom, the environment should be neat, organized, easy to move around in but most of all positive. I love to use a theme to reinforce great behavior. I always give the students a choice in helping to design bulletin boards and desk arrangements. When they are involved they take pride in the classroom, and enjoy being there.”